Intellectual Property

The content of this site, unless otherwise noted, is the intellectual property of Audial d.o.o.

Audial grants non transferable permission for use of the content of this site exclusively for non commercial purposes and with clear reference to this manufacturer and this site as a source.

For all the other purposes written permission by Audial is required.

Sales

Audial is currently offering direct sales.

Payment

Payments are possible by bank ("wire") transfer. On your request we will supply pro forma invoice with all required payment data.

Credit and debit cards payments are processed by Moneybookers. Additional funding methods as regularly provided by Moneybookers are also available. For payments done this way you don't provide your data to us but to Moneybookers, via their secure server.

Shipping

Availability and delivery terms are specified separately for each product.

Customer pays all the shipping related costs.

International orders undergo export procedure which implies export taxes and fees, and these are included in the shipping costs paid by the customer. Customer also pays all the import duties and fees at own side.

The items are normally shipped from Belgrade, Serbia. Shipping is possible either by regular postal service, or by available courier services (DHL, DPD (Europe only), FedEx, TNT, and UPS). On your request you can engage your own shipping company, instructing them to collect the shipment at our location.

Warranty

Audial claims proper work for the units sold, as well as their safe functioning, including safe failure, under the conditions of use explained in the respective user manual.

The products are claimed to work properly at the moment of purchase and, unless noted otherwise, the warranty is valid for two years from the moment of purchase. During this period Audial is obliged to correct for any defect which occurs during regular use of device, at no charge, either by adequate repair service, or when it is not possible by swapping the damaged unit by the new one. Warranties don't apply if defect is result of misuse, negligence or accident. Warranties apply to the Audial units and not to defects on the units of other manufacturers.

For the units sold directly by Audial, an invoice with seal and signature is also valid guarantee certificate. Warranties are fully transferable from the original to subsequent owner(s).

Return Policy

All sales are final. Audial does not accept returns for non-defective products.

Freight Damage/Loss and Delay

Unless the shipment was adequately insured, Audial shell not take responsibility for its damage or loss. Audial also shell not take responsibility for delays caused by shipping company.

In case you receive the shipment apparently damaged in transit, you should keep packing material and unit(s) intact and contact us immediately so we can file the claim.