Terms and conditions



Audial is currently offering direct sales.

There are two ways to place an order:

  • Online, via online store. This process is fully automated, so the payment can be also made online, by PayPal, which can also process credit or debit payment cards. You can also choose the payment by classic bank (wire) transfer, and online store will send you pro forma invoice with all the necessary data.
  • Offline, by using contact form or . On your request, we will send you pro forma invoice with data necessary for bank transfer, or PayPal payment.




Audial ships worldwide, with no exceptions.

Units are normally shipped within two weeks, unless stated otherwise. Shipping by DHL and FedEx usually takes 2-4 business days to deliver. The unit will thus normally arrive within 20 days, once the payment is completed. Shipping by Airmail takes 5-15 business days.

Buyer pays all the shipping related costs. Customer also pays all the import duties and fees at own side.

The items are normally shipped from Belgrade, Serbia, by courier (such as FedEx, DHL, UPS), or regular postal service. You can also arrange shipping with your own shipping company, instructing them to collect the shipment at our location.




Audial claims proper work for the units sold, as well as their safe functioning, including safe failure, under the conditions of use explained in the respective user manual.

The products are claimed to work properly at the moment of purchase and, unless noted otherwise, the warranty is valid for two years from the moment of purchase. During this period Audial is obliged to correct for any defect which occurs during regular use of device, at no charge, either by adequate repair service, or when it is not possible by swapping the damaged unit by the new one. Warranties don’t apply if defect is result of misuse, negligence or accident. Warranties apply to the Audial units and not to defects on the units of other manufacturers.

For the units sold directly by Audial, an invoice with seal and signature is also valid guarantee certificate. Warranties are fully transferable from the original to subsequent owner(s).


Return Policy

All sales are final. Audial does not accept returns for non-defective products.


Freight Damage/Loss and Delay

Unless the shipment was adequately insured, Audial shell not take responsibility for its damage or loss. Audial also shell not take responsibility for delays caused by shipping company.

In case you receive the shipment apparently damaged in transit, you should keep packing material and unit(s) intact and contact us immediately so we can file the claim.




Intellectual Property


The content of this site, unless otherwise noted, is the intellectual property of Audial d.o.o.

Audial grants non transferable permission for use of the content of this site exclusively for non commercial purposes and with clear reference to this manufacturer and this site as a source.

For all the other purposes written permission by Audial is required.